Section 1
About This Policy
This Privacy Policy ("Policy") applies to all personal data processed by agn88 ("we", "us", "agn88") in connection with the operation of the online sports betting and casino platform accessible at agn88.asia ("Platform"). It applies to all registered Members, visitors, and prospective users of the Platform.
agn88 is committed to processing personal data responsibly, transparently, and in compliance with applicable data protection legislation. By registering for an agn88 account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
This Policy should be read alongside the agn88 Terms & Conditions and Responsible Gaming policy, each of which governs your use of the Platform.
Section 2
Data We Collect
agn88 collects personal data in several ways depending on how you interact with the Platform. The categories of data we may collect include:
- Registration Data: Full name, date of birth, nationality, residential address, email address, username, and password (stored in hashed, non-reversible form).
- Identity Verification Data: Government-issued identification documents (e.g., MyKad, passport), selfie photographs, and proof of address documents submitted during the Know Your Customer (KYC) verification process.
- Financial Data: Bank account numbers, e-wallet identifiers (Touch 'n Go eWallet, Boost, GrabPay), DuitNow IDs, and FPX transaction reference numbers used for deposits and withdrawals. agn88 does not store full card numbers or banking passwords.
- Transactional Data: Records of all deposits, withdrawals, bets placed, games played, bonus claims, and account balance movements on the Platform.
- Technical Data: IP address, device type and operating system, browser type, session duration, pages viewed, and referral source collected automatically when you access the Platform.
- Communications Data: Records of your interactions with agn88 customer support via Live Chat, email, or any other communication channel.
- Preferences & Behavioural Data: Game preferences, betting patterns, language settings, and Platform navigation behaviour used to personalise your experience.
agn88 collects only the personal data that is necessary for the purposes described in this Policy. We do not collect sensitive categories of personal data (such as health information or biometric data) except where required for responsible gaming compliance or as mandated by applicable law.
Section 3
How We Use Your Data
agn88 uses the personal data it collects for the following purposes:
- Account Management: To register, verify, maintain, and administer your agn88 account, including processing deposits, withdrawals, and bet settlements.
- Identity Verification & KYC: To verify your identity and age (minimum 21 years) in compliance with our regulatory obligations and to prevent fraud and underage gambling.
- Platform Personalisation: To tailor your agn88 experience, including displaying relevant game recommendations, promotions, and sports markets based on your activity and preferences.
- Responsible Gaming: To monitor your gambling behaviour for indicators of problem gambling and to apply account limits, cooling-off periods, or self-exclusion at your request or where required by our responsible gaming obligations.
- Anti-Money Laundering (AML) & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, money laundering, and other financial crimes in accordance with applicable AML obligations.
- Customer Support: To respond to your queries, complaints, and support requests via Live Chat or email.
- Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided consent or where we have a legitimate interest to do so. You may opt out at any time via your account settings.
- Legal Compliance: To comply with our obligations under applicable law, including responding to lawful requests from regulatory authorities and law enforcement agencies.
- Platform Improvement: To analyse usage patterns and technical data for the purpose of improving Platform performance, security, and user experience.
Section 4
Legal Basis for Processing
agn88 processes your personal data on the following legal bases depending on the purpose of processing:
- Contractual Necessity: Processing required to fulfil our obligations under the agn88 Terms & Conditions — including account registration, payment processing, bet settlement, and customer support.
- Legal Obligation: Processing required to comply with applicable law, including KYC, AML, age verification, and regulatory reporting obligations.
- Legitimate Interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and internal analytics where such interests are not overridden by your data protection rights.
- Consent: Processing for direct marketing communications and certain cookie-based tracking, where you have provided explicit consent. Consent can be withdrawn at any time without affecting the lawfulness of prior processing.
Section 5
Sharing Your Data
agn88 does not sell or rent your personal data to third parties for commercial purposes. We may share your data with the following categories of recipients in the circumstances described below:
- Game Providers: Certified game providers (such as Evolution Gaming, Pragmatic Play, PG Soft, and others) receive limited transactional and session data necessary to operate their games within the agn88 Platform. All providers are contractually obligated to process this data in compliance with applicable privacy standards.
- Payment Processors: Third-party payment service providers (including e-wallet operators and FPX gateway providers) receive the financial data necessary to process your deposits and withdrawals. They operate under their own privacy policies and are subject to financial services regulation.
- Identity Verification Services: Third-party KYC and age verification providers may process your identity documents on our behalf as data processors under our instruction.
- Regulatory Authorities & Law Enforcement: agn88 may disclose your personal data to relevant authorities where required by law, including in response to court orders, regulatory requests, or to assist in the prevention or investigation of financial crime.
- IT & Security Service Providers: Cloud hosting, cybersecurity, and analytics service providers who process data on our behalf under strict data processing agreements.
Where data is shared with third-party processors, agn88 ensures that appropriate contractual safeguards are in place to protect your data and restrict its use to the purposes for which it was shared.
Section 6
Cookies & Tracking Technologies
agn88 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit the Platform. The types of cookies we use include:
- Essential Cookies: Required for the Platform to function, including maintaining your login session and remembering your preferences. These cookies cannot be disabled without impairing Platform functionality.
- Analytical Cookies: Used to understand how Members use the Platform — such as which pages are visited most frequently and where errors occur — to improve performance and user experience.
- Functional Cookies: Used to remember your settings, such as language preference and last viewed game categories, to personalise your experience.
- Marketing Cookies: Used to deliver relevant promotional communications and track the effectiveness of agn88 marketing campaigns. These are only placed with your consent.
You can manage your cookie preferences via your browser settings. Disabling certain non-essential cookies may affect the functionality and personalisation of your agn88 experience, but will not prevent you from accessing the core Platform.
Section 7
Data Retention
agn88 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
- Account and Transaction Data: Retained for a minimum of five (5) years following account closure, in compliance with applicable AML and financial record-keeping obligations.
- KYC and Identity Documents: Retained for a minimum of five (5) years from the date of submission or from the date of last account activity, whichever is later.
- Support Communications: Retained for a minimum of two (2) years from the date of the interaction.
- Marketing Consent Records: Retained for the duration of your membership and for one (1) year following account closure or consent withdrawal.
Following the expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with agn88's data disposal procedures. Anonymised and aggregated data may be retained indefinitely for statistical and analytical purposes.
Section 8
Data Security
agn88 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, disclosure, alteration, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your device and the agn88 Platform.
- One-way cryptographic hashing of all account passwords — agn88 staff cannot view or retrieve your password.
- Role-based access controls limiting internal access to personal data on a strict need-to-know basis.
- Regular security assessments, penetration testing, and vulnerability scanning of Platform infrastructure.
- Automatic session timeout for inactive agn88 login sessions.
- Login alerts sent to your registered email address whenever your account is accessed from an unrecognised device.
Notwithstanding these measures, no transmission of data over the internet or electronic storage system is completely secure. While agn88 takes commercially reasonable steps to protect your personal data, we cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, agn88 will notify affected Members and relevant authorities in accordance with applicable law.
Section 9
Your Rights
Subject to applicable law, you have the following rights in relation to your personal data held by agn88:
- Right of Access: You may request a copy of the personal data agn88 holds about you.
- Right to Rectification: You may request that inaccurate or incomplete personal data be corrected. Basic account details can be updated directly from your account settings.
- Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to agn88's legal retention obligations.
- Right to Restriction: You may request that agn88 restrict the processing of your data in certain circumstances, such as while a complaint is being investigated.
- Right to Data Portability: You may request that certain personal data be provided to you in a structured, commonly used, machine-readable format.
- Right to Object: You may object to the processing of your data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to agn88's assessment of overriding legal grounds.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
To exercise any of the above rights, please contact the agn88 data team at [email protected]. agn88 will respond to verified requests within thirty (30) days of receipt, subject to applicable law.
Section 10
Children's Privacy
The agn88 Platform is strictly for adults aged 21 years and above. agn88 does not knowingly collect personal data from persons under 21. If we discover that personal data has been collected from a person under the minimum age, we will immediately terminate the associated account and delete all related personal data.
If you believe that a person under 21 has registered on the agn88 Platform, please notify us immediately at [email protected] so that we can investigate and take appropriate action.
Section 11
Changes to This Policy
agn88 may update this Privacy Policy from time to time to reflect changes in our data practices, Platform features, or applicable law. Material changes will be communicated to registered Members via email or a prominent notice on the Platform at least seven (7) days before the revised Policy takes effect, where practicable.
The effective date of the current version of this Policy is displayed at the top of this page. Your continued use of the Platform following the effective date constitutes your acceptance of the revised Policy. We encourage you to review this page periodically.
Section 12
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by agn88, please contact us using the following details:
agn88 will acknowledge all privacy-related correspondence within two (2) business days and aim to provide a substantive response within thirty (30) days. Where a request is complex or voluminous, we will notify you of the extended timeframe required within the initial acknowledgement.